Dr.Explain – a trusted documentation tool, backed by a skilled team dedicated to simplifying technical writing

Since 2004, Indigo Byte Systems LLC has been developing Dr.Explain, focusing on the global software market.

Also, after confirming its success with users worldwide, we started adapting Dr.Explain for local markets.

Has been speeding up
documentation

for 7176 days

Already downloaded
& installed

615K times

We work worldwide, but consider local and national markets specifics:

Multi-lingual technical support is provided directly by our developers. The project managers regularly communicate with users, gathering feedback and studying their needs.

Any user question will not just be "very important to us." We will resolve it without bureaucracy, as quickly and efficiently as possible.

All our developers are specialists with relevant higher IT education and years of experience in developing complex commercial products for various platforms.

Our Foundation

Our Team's Mission

We earn money and grow together with our clients.

We create, popularize, and develop software products for technology companies.

Using our solutions, companies collect, preserve, and effectively manage their knowledge — thereby increasing their profitability and capitalization.

Our software products reduce the costs of knowledge management, prevent the loss of critical information, and help employees and clients of these companies exchange knowledge for joint learning and effective collaboration.

We enjoy a comfortable environment and efficient work processes.

We are proud of the demand for our solutions.

Team Values

Efficiency of all actions and technological solutions — as the only path to company capitalization growth
Team communication
Mutual respect and communication culture
Learning, new experiences, new knowledge
Careful preservation and transfer of experience and knowledge within the company
Competence, independence, and rationality of each employee
Minimizing bureaucracy
Automation of routine tasks
New technologies
Best tools

Our Uniqueness

Our company offers the professional product of international standards with 20 years of expertise in developing user and reference documentation and knowledge management — Dr.Explain.

Automation of routine tasks is our primary focus. No matter how convenient a tool for writing documentation is, it still doesn't solve the main task that causes boredom and monotony — writing. Our tools automate most routine tasks — generating standard documents, annotating images, updating illustrations, visually designing content, reusing content, publishing in various formats, etc. Users save dozens of hours with our tools.

Ease of learning and quick start — minimalistic and meticulously refined interfaces. We don't copy competitors. The company owner and lead developers personally communicate with users in in-depth interviews to select truly useful ideas for development, which competitors will later copy from us.

Technical support from engineer-developers and no external call centers working with scripts — maximum immersion in any complex issue and precise resolution of any technical problem in the shortest time.

A product with an honest trial period — payment only for a guaranteed satisfactory result, in which we are confident. Flexible pricing plans for any budget and usage model.

For large teams, we offer quick organization of multi-user project work without installing server components or complex setups, "out of the box." The client won't even need to have a system administrator on staff.

With us, any technological project gains peace of mind knowing that the product has good documentation that works towards three goals — improving the project's image, reducing technical support costs, and speeding up staff and client training. Those responsible for documentation no longer fear their role, as they have a convenient tool. Developers can finally breathe easy and spend most of their day on product development rather than answering tickets and calls. With an up-to-date knowledge base, the project will predictably navigate any crisis and continue to develop steadily.

What Our Users Say

Our Clients' Cases

Documenting user interface is always a pain and delays the release of the tool. With Dr.Explain it's almost automatic. The capture feature with the ability to extract all our UI's features in clickable zones saves so much time. So, now that I spend less time making those help files, I can concentrate on what I love the most – coding our new tools.

Clovis Gay Hocus Pocus Studio

We can produce PDF documentation and manuals, and also create an online repository of materials for users to understand the system, using the same base. For new staff and cross training the information is consistent. For governance and reporting, for change management, all the information is ready and available to produce any output.

David Swindon Trustco Group Holdings

We significantly reduced the time technical support spends with new clients during the onboarding phase. Previously, we had to conduct online presentations and video conferences for new clients, explaining the program's features. Now, after making an effort to describe everything in detail once, we have freed ourselves and our technical support from this work.

Nik Valkovets 2V

The software documentation authoring process has become easier. Our customer satisfaction has increased through our better documentation. User manuals help our customers to use our ERP product more easily and conveniently.

Mukta Aggarwal Ascomp Technologies Pvt. Ltd

Having a comprehensive User Guide is good for my business as it shows that I take my software and my customers seriously and want them to succeed.

Margaret Messick Costume Inventory Resources

All user's cases

Partnership

Partnership with us is profitable

If your company is involved in software sales (reselling), system integration, or providing services to technology businesses, partnering with Dr.Explain will allow you to earn more.

Everyone Writes Documentation

User documentation is the key to accelerated learning, reduced support load, and increased client satisfaction for technology companies. It also enhances reputation by emphasizing transparency and readiness for quality service.

Everyone Needs to Optimize Technical Support

Creating detailed instructions and a knowledge base in documentation helps reduce technical support costs by enabling users to independently solve common problems and find answers to their questions. This reduces the workload on support staff and optimizes company expenses.

Everyone Needs to Train Employees and Clients

Documentation is effectively used for training new employees by providing detailed materials and creating a knowledge base. It also helps in training clients by offering comprehensive resources that improve the product experience and reduce reliance on technical support.

Let's cooperate